It’s not that they’ve run away, it’s that they aren’t being produced quick enough…
In March of 2020, like most companies, we were trying to figure out what the world was going to look like post COVID-19. Were customers going to let us in their home to perform service? What precautions will we need to take. Are customers going to purchase new equipment, for their home, if it breaks down? There were so many questions, but no one had any answers. No one knew how consumers, businesses, employees, etc; were going to respond.
With that, we temporarily suspended our routine maintenance service for 2 weeks. We were running emergency calls only. Seems odd to suspend operations temporarily when no one is saying you have to and when the state is considering you an “essential business”; but, it’s what we decided to do. We didn’t know what was going to happen or how customers would respond.
At the same time that we took a break from routine service; most of our product manufacturers were shutting down completely, due to their factory workers testing positive for the virus. Can you imagine sending thousands of employees home for 2 weeks, from factories that manufacture all of the cooling and heating equipment for the entire United States? This means thousands of air conditioners, evaporator coils, furnaces; etc [per day] were put on hold… for 2 weeks. What does that mean for our industry? It means limited product availability during these unprecedented times.
For the most part, we have been able to keep up with demand from our manufacturers at Lennox, Mitsubishi, and Trane. We have just now started to see inventory issues in the past month and it’s likely to continue for the time being. The great news is; these manufacturers are working tirelessly to produce product for their consumers. They will get caught up. They don’t want to be behind.
We have done our part by practicing social distancing and wearing our masks/face coverings to help protect our employees and customers. We aren’t shaking hands. That’s a weird thing to walk away from when you’ve been doing it for decades, but it’s what we need to do for the time being. We may look back on this and say “wow, that was crazy” or we may look back and realize we were on the cutting edge of “the new normal”. Either way, we are here for the long haul.
We truly appreciate our customers and the understanding that they’ve had with us during these unprecedented times. It makes us happy to know we have such amazing and understanding individuals on our side.
Control Tech Heating & Air Conditioning