First off, Thank You for your continued business!

In an effort to make your maintenance go as smooth as possible, here are some guidelines and helpful tips that can help you prepare for our service team!

  • Who is Home? Upon our arrival, we will confirm the work we are there to perform and will request authorization, in writing, to proceed. In the event that you are not able to meet us at your home; whoever is occupying the home must be over the age of 18, or we will not proceed into the home.
  • Pets. Pets are perfectly ok to have around as most of our team are animal lovers! However, our technicians will be in and out of the home, or fenced in yard, at various times throughout the visit. If you are worried your pet will escape, please have them in a secure area that they won’t be able to escape. Our technicians are very conscious about making sure pets don’t escape, but we always expect the unexpected. If your pet is not good with outsiders being in the home, we ask that you please put them in a secure area where they won’t be frightened and our team won’t be put at risk.
  • Clearances. The technician will go right to work upon arrival. It is crucial that they have a clear path too and from the indoor/outdoor units. For the indoor unit, please make sure that there is nothing blocking the furnace or setting on the furnace. Imagine having a 4ft bubble around the furnace and ductwork where the technician will be working. Please make sure there is a clear path from the entry to the home, to the furnace/indoor unit; whether it be in the basement or upstairs. If the furnace/indoor unit is in an attic where the entrance is in a closet; please make sure clothes are removed as sometimes insulation will fall when we are getting in and out of the attic. At the outdoor unit, please make sure bushes are cut back a minimum of 2ft from the unit. Please make sure there is a clear path to and from the outdoor unit.
  • Driveway. The technician may ask to park in the driveway as it provides the closest access to the heating/air conditioning system. If someone in the home has a vehicle in the garage that will need to be moved at some point during the visit, the technician will typically ask to swap you places (no he/she will not park in your garage) so that you can come and go freely throughout the visit.


  • Who Will Be Coming to My Home? One service technician will generally arrive at your allotted time; typically 8am, 10am, 12pm, 2pm, or 4pm. They will go over the maintenance visit with you and confirm the services they are there to provide. They will ask you to help them locate the equipment they will be servicing.
  • How Do They Protect My Home? Our technicians will wear shoe covers, and until further notice due to COVID-19 guidelines, they will be wearing a face covering and will not be shaking hands or performing any kind of physical contact in order to hopefully reduce the chance of spreading COVID-19.
  • How Long Does the Maintenance Take? Regular maintenance visits take approximately 1 hour complete for 1 furnace or 1 air conditioner. Emergency visits or homes with more than 1 furnace or 1 air conditioner can take more than 1 hour. Your technician will typically keep in contact with you to explain how long he/she may be in the home.
  • How Long Without Heating or Air Conditioning? Depending on the time of year, you may be without heating or air conditioning for approximately 1+ hour during maintenance. Once the heating or air conditioning is turned back on; you can expect a recovery period of approximately 1 degree per hour. For example, if in summer; you will be without air conditioning for approximately 1 hour. When they turn the system on for the first time (at the end of the visit) the thermostat may say 75 degrees, but you normally have it set for 72 degrees. Please know that it could take approximately 3+ hours to recover and get back to set temperature. Your system will be doing all it can on extremely hot days, so please be patient. As far as heating goes; with natural gas or propane furnace, you may have a quicker recovery time than with an electric furnace/heat pump, so again, please be patient.
  • What’s that Smell? Most of the time, especially with a new natural gas or propane furnace, you will smell a slight odor when the system turns on for the first time that season. This is very normal. Even with the best filtration system, some dust can accumulate on the heating elements during the off season.

If you have ANY questions, or any pressing issues; please call your Design Technician immediately, or call our office at 317-873-3737